Legal

Complaints

We take every concern seriously.

If you are unhappy with any aspect of your care or experience we want to hear from you. All complaints are handled promptly confidentially and in accordance with our obligations as a CQC-registered provider.

How to raise a concern

You can contact us by email at complaints@apisaha.com or in writing to Apisaha Ltd, 45 Albemarle Street, London W1S 4JL.

We will acknowledge your complaint within two working days and aim to provide a full written response within 20 working days.

If you remain dissatisfied following our response you have the right to refer your complaint to the Care Quality Commission at cqc.org.uk or to the Parliamentary and Health Service Ombudsman at ombudsman.org.uk.

For concerns relating to a doctor's professional conduct you may also contact the General Medical Council at gmc-uk.org.

Your experience matters to us. We are committed to learning from every concern raised.

GMC-registered · NICE-aligned · GDPR & CQC compliant